Konvex Terms and Conditions
Terms and Conditions

Welcome to the Konvex website. These terms and conditions outline the rules and regulations for the use of the Konvex website and the services provided through our Unified API.

1. Acceptance of Terms

By accessing and using Konvex services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Description of Service

Konvex is a Unified API that facilitates integration with multiple ERPs from a single endpoint, enabling the execution of any REST API method. Our services allow clients to synchronize product transactions with their accounting systems and ERPs, saving development time and integration costs. We operate under the regulations of Circular No. 004 of 2024 from the Financial Superintendency of Colombia.

3. Use of the API

3.1 Access and Registration: To access some features of the services, you may be required to register for an account. When registering, you must provide accurate information and keep it up to date at all times. You will be asked to create a password, and you are solely responsible for maintaining the confidentiality of your account and password.

3.2 User Responsibilities: You are responsible for ensuring that any information transmitted through our API is accurate and complies with all applicable laws and regulations. We do not guarantee the accuracy or completeness of the information contained in the clients' accounting systems and ERPs. Konvex acts solely as an integration facilitator and is not responsible for the information stored in clients' ERPs.

3.3 Client/User Obligations: To ensure the proper functioning of our Unified API, the client is required to provide all necessary credentials from their systems. Failure to comply may result in service interruption.

3.4 Usage Limitations: The following actions are not allowed:

• Using the Konvex API for any illegal, unauthorized, or inappropriate purpose.

• Modifying, copying, distributing, transmitting, publicly displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information, software, products, or services obtained through our API.

• Using the API in any way that could damage, disable, overload, or impair our servers or networks.

3.5 Monthly and Annual Subscription Plans and Payments
To access our services, clients must subscribe to a monthly or annual plan. Payments are processed through our payment provider, Stripe. By subscribing, you agree to the following terms:

• The Client expressly authorizes Konvex to debit from the bank account, credit, or debit card provided in the subscription form or link the corresponding amounts due for the applicable Service Plan, as well as any other fees related to the Service, according to the pricing scheme.

• Payment for the applicable Service Plan is due on the same day the Unified API Account is registered. That is, the payment is made in advance.

• Konvex assumes that the credit or debit card information used to create an account is known by the cardholder. Therefore, Konvex is not responsible for the misuse of such cards, including identity theft or forgery.

• Monthly subscription payments must be made through Stripe.

• All monthly subscription payments are final and non-refundable.

• Annual subscription payments must be made through Stripe.

• All annual subscription payments are final and non-refundable.

• In the event of early cancellation of an annual plan, no refunds will be issued for the remaining contract period.

4. Data Analysis

Konvex may store and analyze connection data to strengthen our artificial intelligence algorithms. By using our services, you consent to this data analysis and storage.

5. Use of Personal Data

We may use data provided via contact forms on our social media, website, and webinar events—such as name, email, position, and company—for promotional and marketing purposes. We are committed not to sell or rent your personal information to third parties without your explicit consent.

6. Regulatory Compliance

Konvex complies with the regulations established by Circular No. 004 of 2024 of the Financial Superintendency of Colombia. We adhere to all applicable security regulations and policies, including ISO 27001 standards.

7. Limitation of Liability

7.1 Warranty Disclaimer: The site, materials, and services are provided “as is” and “as available.” Konvex makes no warranties of any kind, express or implied, regarding the operation of the site or the materials and services provided. We do not guarantee uninterrupted, timely, secure, or error-free service.

7.2 Limitation of Damages: Under no circumstances shall Konvex be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or other intangible losses (even if Konvex has been advised of the possibility of such damages), resulting from:

• The use or inability to use the services.

• The accuracy or inaccuracy of any information provided through our API.

• Any unauthorized access to or alteration of your transmissions or data.

7.3 Responsibility for Third-Party Systems
Konvex is not responsible for the configuration, operation, or any issues arising from the ERP, CRM, or other systems used by our clients' customers.

7.4 Third-Party Data Disclaimer:
Konvex is not responsible for the accuracy, completeness, legality, or any other aspect of data stored, processed, or transmitted by our clients’ customers. Each client is solely responsible for the management, protection, and use of their own clients' data. Konvex provides the Unified API as an integration tool and has no control over or responsibility for the data flowing through it.

8. Security Policy

Konvex complies with ISO 27001 security standards to protect customer data and information. We implement appropriate technical and organizational measures to ensure the security of our services.

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will become effective immediately upon being posted on our website. It is your responsibility to review these terms periodically to stay informed of any updates. Continued use of the services after any changes constitutes your acceptance of such changes.

10. Intellectual Property

The content of the site—including all texts, images, software, audio, and video, as well as any combination and/or compilation thereof (collectively referred to as “Materials”)—is the property of Konvex and is protected under Colombian and international copyright laws. No modification, reproduction, distribution, transmission, public display, performance, or other use of the Materials is allowed without prior written consent from Konvex.

11. Trademarks

“Konvex” and the Konvex logo are registered trademarks of Konvex. Use of these marks without prior written consent is prohibited. All other product and company names mentioned on the site may be trademarks of their respective owners.

12. User Age Requirement

The services and information on this site are not intended for use by individuals under 13 years of age. If Konvex becomes aware that a child under 13 has provided or attempted to provide personal information, we will make every effort to permanently delete such information from our records. If you are a parent or legal guardian accepting these terms on behalf of a minor between 13 and 18, you are fully responsible for their use of the site and any legal liabilities incurred.

13. Privacy

By using this site, you continuously consent to Konvex's privacy policy, available at [link to the privacy policy]. The privacy policy is incorporated into and forms part of these terms and conditions. The personal information you provide to Konvex, and any information regarding your use of the site that Konvex obtains, will be subject to the privacy policy.

14. Illegal and Prohibited Activities

This site and its contents are for your personal, non-commercial use. You may not:

• Copy, transmit, publish, distribute, display, or otherwise exploit the site, trademarks, services, and/or materials.

• Use the site for any illegal, unauthorized, or inappropriate purpose.

• Use the site in a way that violates any applicable law or these terms and conditions.

• Use the site to modify or create derivative works from the trademarks, materials, or services.

• Use any robot, spider, scraper, or other automated means to access the site without our written permission.

• Take any action that, in our sole discretion, imposes an unreasonable or disproportionately large load on our infrastructure.

• Use any device, software, or routine to interfere or attempt to interfere with the proper functioning of the site or with any other person’s use of the site.

• Bypass any measures that Konvex may use to prevent or restrict access to the site, or attempt to gain unauthorized access to any part or feature of the site.

16. Third-Party Links

For your convenience, Konvex may provide links to other websites operated by third parties. Konvex does not control these websites and is not responsible for their content or privacy practices. Konvex makes no representations or warranties and accepts no responsibility for the quality, content, nature, or reliability of such websites.

17. Indemnification

You agree to defend, indemnify, and hold harmless Konvex from all liabilities, claims, and expenses, including attorneys’ fees, that arise from your use of the site and any violation of these terms and conditions. Konvex reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Konvex in asserting any available defenses.

18. Disclaimer of Warranties

The site, materials, and services are provided "as is" and "as available." Konvex makes no warranties, express or implied, regarding the operation of the site or the materials and services provided. You expressly agree that your use of the site and services is at your own risk.

19. Limitation of Liability

Under no circumstances shall Konvex be liable to you for any indirect, special, incidental, or consequential damages of any kind related to your use of the site or services. Konvex’s total aggregate liability for damages or losses, regardless of the cause of action, shall not exceed the total amount paid by you to Konvex in the last twelve months.

20. Governing Law and Dispute Resolution

These terms and conditions shall be governed by and construed in accordance with the laws of Colombia, without regard to its conflict of law principles. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the competent courts of Colombia.

21. Amendments to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Modifications will become effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any changes. Continued use of the services after any changes constitutes your acceptance of such changes.

22. Contact

If you have any questions about these terms and conditions, you can contact us at: gestion@getkonvex.com

Privacy Policy

Welcome to the Konvex website. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our services and website.

1. Acceptance of the Privacy Policy

By accessing and using our services, you agree to the terms of this Privacy Policy. We reserve the right to update this policy at any time. Changes will become effective upon being posted on our website. We recommend that you review this policy periodically to stay informed of any updates.

2. Information We Collect

2.1 Personal Information: We may collect personal information you voluntarily provide to us, such as your name, address, email address, phone number, and other relevant information related to our services.
2.2 Usage Information: We automatically collect information about how you interact with our services, such as your IP address, browser type, pages visited, and access times.

3. Use of Personal Information

We use the personal information we collect to:

• Provide and manage our services

• Process transactions and respond to inquiries

• Personalize and improve our services

• Communicate with you, including sending updates, events, and promotional offers

• Fulfill our legal obligations and respond to legal requests

4. Sharing of Information

We may share personal information with third parties in the following cases:

• With service providers who help us operate our services

• In response to legal processes or to comply with legal requirements

• In connection with a merger, acquisition, or other corporate transaction

5. Use of Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. You may configure your browser to reject all cookies or notify you when a cookie is being sent.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

7. Information Security

We implement reasonable security measures to protect personal information against loss, misuse, and unauthorized access.

8. Your Privacy Rights

Under applicable law, you may have the right to access, correct, object to the processing of, or request the deletion of your personal information. To exercise these rights or ask questions about our Privacy Policy, contact us using the information provided at the end of this policy.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes on our website and, where appropriate, notify you through other means. Continued use of our services after changes have been posted constitutes your acceptance of those changes.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: gestion@getkonvex.com

Non-Disclosure Agreement (NDA)

PARTIES

At Konvex, we are committed to protecting confidential information shared with our clients and partners. This Non-Disclosure Agreement (NDA) outlines the terms under which such information will be handled. By engaging with our services, you (the “Client”) agree to the following terms.

2. CONSIDERATIONS

Throughout our interactions, the parties may obtain confidential information from each other. This includes, but is not limited to, administrative, commercial, financial, legal, operational, and technical information, as well as know-how, methods, and business processes.

We recognize that confidential information is valuable and the exclusive property of each party. This information, whether current or future, is not publicly available and the parties seek to protect it from unauthorized disclosure and use.

Konvex is a company specializing in the development of the Konvex Unified API, a solution designed to facilitate the integration of ERP and accounting systems. Through this API, we help B2B companies accelerate their product roadmap, enabling them to offer their clients integrations with various ERP systems using a single connection to our API.

3. CLAUSES

FIRST. Definitions:

• Konvex Unified API: The technological solution developed by Konvex to facilitate the integration of ERP and accounting systems.

• Confidential Information: Any information disclosed by one party to the other, whether oral, written, electronic, or in any other form, that is marked as confidential at the time of disclosure or that, by its nature, should be considered confidential. This includes, but is not limited to, technical details of the API, business strategies, financial data, and any other business-related information.
  Confidential Information does not include any information that:
  (a) is or becomes public through no fault of either party;
  (b) is lawfully obtained by either party from a third party not bound by a confidentiality obligation;
  (c) can be proven to have been in the receiving party’s possession prior to disclosure;
  (d) is developed independently by the receiving party without the use of Confidential Information; or
  (e) is disclosed with prior written authorization by the disclosing party.

SECOND. Scope:
The Client agrees not to disclose or use Konvex’s Confidential Information for any purpose other than to evaluate and use the Konvex Unified API within the scope of the business relationship between the parties.

THIRD. Confidentiality Obligations:
Both parties agree to maintain the confidentiality of each other’s Confidential Information and not to disclose it to third parties without prior written consent from the disclosing party.
Each party will take reasonable steps to protect the Confidential Information, using at least the same level of care it uses to protect its own confidential information of similar importance.
This obligation does not apply to information that:
(a) becomes public without breach of this Agreement;
(b) is known by the receiving party prior to disclosure;
(c) is independently developed by the receiving party without access to the Confidential Information; or
(d) is disclosed to a third party without confidentiality restrictions by the disclosing party.

FOURTH. Duration:
The confidentiality obligations established under this Agreement shall remain in effect for two (2) years from the date of signature and will be extended indefinitely as long as a business relationship exists between the parties.

FIFTH. Return of Information:
Upon termination of the business relationship or at the disclosing party’s request, the receiving party shall return or destroy all Confidential Information in its possession and confirm in writing that it has done so.

SIXTH. Damages:
Breach of the confidentiality obligations under this Agreement may result in a claim for damages, including but not limited to lost profits, consequential damages, and moral damages.

SEVENTH. Amendments:
Any amendment to this Agreement shall only be valid if made in writing and signed by both parties.

EIGHTH. Jurisdiction and Governing Law:
This NDA shall be governed and construed in accordance with general principles of law and contractual good faith. Any dispute arising from this Agreement shall be resolved amicably and under the jurisdiction designated by Konvex.

NINTH. Acceptance:
By interacting with Konvex’s services and/or sharing Confidential Information, you (“the Client/Partner”) acknowledge and accept the terms of this Non-Disclosure Agreement. This Agreement is effective from the moment access or information exchange takes place.